hail damage

The Insurance Claim Process

We have performed over 22,000 insurance claims since 1996. The insurance claims process can be time consuming, tedious and frustrating. We employ a full administrative staff, operating to support our field supervisors and our homeowners. This allows us to speed up the process for you, making it an enjoyable experience. Below is a step-by-step process to follow when navigating the insurance claims process.
                 
       

Step 1: File Your ClaIm

Locate your homeowner’s insurance policy and be sure to keep it handy. Now is an excellent time to find out your deductible amount for future reference.

Many of our clients find filing online faster, which avoids lengthy hold times. You can click the links below and follow instructions online for filing a claim. Most insurance companies have a specific department, not your agent’s office, to file homeowner’s claims. This information also can be found quickly online via the below links:

Once you file your claim, call your mortgage carrier as soon as possible and ask them for a claim packet. This speeds up the process drastically and ensures your project will not experience delays. In the event the insurance carrier denies the claim, you have the claim packet for your files.

 

Step 2: The Adjustment Process

 

Your insurance carrier will then assign an adjuster who will visit the home to confirm damage severity. Mastercraft Exteriors strongly suggests our clients take advantage of our Field Supervisors/Certified Inspectors ability to help negotiate the proper claim settlement. We know what it takes to complete the roofing project and will be sure the settlement includes everything you need to restore your home to pre-storm condition.Mastercraft Exteriors provides your insurance carrier with a full Aerial Analysis from Eagleview.com and scope report from Acculynx.com to ensure your home is estimated with the most advanced technology available. This ensures there are no discrepancies on size or estimating materials, making the process clear and painless.

Once a settlement is figured, most insurance carriers mail the claim summary within 7-10 days. This settlement is the guideline of specifications for the contractor to follow. The carriers use predetermined prices, based on market analysis, for which they estimate each item. Once this claim summary arrives, we will meet to discuss its content, review the quantitative estimates and discuss the construction process.

 

Step 3: Depreciation Recovery

 

 

Almost all insurance carriers apply depreciation to each item in the settlement. Think of this as hold back for the difference in value of what your roofing/siding is worth aged (damaged) vs. what it will be worth when it’s newly restored. Mastercraft Exteriors performs the project based off the insurance company’s settlement so that when the repairs are complete, we can issue the proper invoice to your carrier for you. When we do so, the insurance carrier then pays you only for the depreciation they applied for the items repaired.

You will receive an automatic generated call from us stating the invoice is ready to be submitted. When you receive this call, it is wise to wait a few days and call your carrier to ensure they have sent your final payment to you. In order for you to receive the depreciation amount in full, you must complete the claim in full and provide invoices for the work. Mastercraft Exteriors sends this courtesy invoice for you and we place a follow up call to your carrier to ensure they issue you the final amounts owed.

DO YOU HAVE A MORTGAGE ?

 

Most of our clients restoring their homes through an insurance claim find their claim drafts have their mortgage carrier endorsed as an additional payee. Your insurance company adds your mortgage company on the check because they have a vested interest in the home. In the event the claim repairs are not completed, the mortgage carrier is carrying the loan on a home worth less than appraised.

The mortgage companies can be incredibly tedious to work with and in recent years, due to the failing housing market, your involvement may be required. Our staff will facilitate the process with diligence and tenacity but we may need a follow up call or two from you. It’s crucial for us to work together so you receive your funding in a timely manner.

Claim Supplement

 

In order for Mastercraft Exteriors to ensure we provide you with the best products and craftsmanship possible, it is crucial your carrier covers the claim in full. For example, there are over 30 steps in the re-roofing process. Failure to cover one of these steps results in an inferior roofing/siding system. We employ a Supplement Claims Specialist to ensure your carrier covers the project step by step, never missing critical components in the process.

Most items missed by the insurance carrier are simple oversights. We provide them with pictures, diagrams and estimates for our clients so the claim process continues without interruption.